This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the website at www.owne.pro (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, “pixels”, and similar tracking technologies are electronic files used to record information about how you browse the Site and how you interact with our marketing.

Additionally, when you make a purchase or attempt to make a purchase through the Site, including through our WooCommerce store, we may collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. Payments are processed through Stripe, and we do not store your full payment card details on our own servers. We refer to this information as “Order Information”.

We may also collect any pictures, images, logos, names, numbers, artwork, sizing details, or other elements you send us strictly for the purpose of customising your ordered products.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site, including processing your payment, arranging for shipping, and providing you with invoices and order confirmations.

Additionally, we use this Order Information to:

  • Communicate with you via email.
  • Screen orders for potential risk or fraud.
  • Provide customer service and respond to enquiries.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Use any pictures, images, logos, names, numbers, artwork, sizing details, or other elements you send us strictly for the customisation of your ordered products.

We use the Device Information that we collect to help us screen for potential risk and fraud, particularly your IP address, and more generally to improve and optimise the Site. This includes generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we may share relevant information with:

  • WooCommerce, to operate our online store.
  • Stripe, to securely process payments.
  • Google Analytics, to help us understand how visitors use the Site.
  • Meta Pixel and related Meta advertising tools, to help us measure advertising performance and show relevant ads to people who have visited our Site.
  • Shipping, fulfilment, and operational service providers where needed to complete your order or support our business.

You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

You can read more about how Meta uses information here:
https://www.facebook.com/privacy/policy/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, court order, search warrant, or other lawful request for information we receive, or otherwise to protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below:

  • Facebook and Instagram: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a UK or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise any of these rights, please contact us using the contact details below.

Additionally, if you are a UK or European resident, we note that we process your information in order to fulfil contracts we might have with you, for example if you make an order through the Site, or otherwise to pursue our legitimate business interests listed above.

Your information may be transferred outside the UK or Europe where required for service delivery, including through providers such as Stripe, Google, and Meta, and appropriate safeguards will be used where legally required.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, unless we are required to retain it for legal, tax, accounting, or regulatory reasons.

CHANGES

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review it periodically.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@owne.pro or by post at:

OWNE: Elite Performance
19 Lever Street
Manchester
M1 1AN
England

Website: www.owne.pro